Our teams are constantly working together to ensure your experiences are always seamless.
For a smooth journey, your chauffeur tracks your flight to arrive right when you do.
60 mins waiting-time included after arrival as part of our all-inclusive pricing.
Meet & Greet
Your chauffeur meets you inside the Terminal with a name board, every time.
Your health and safety is top priority. Vehicles are disinfected regularly.
You can’t put a price on peace of mind. Which is why our service is one built on ease and flexibility when booking.
Cancel free up to 1hr prior to your pickup time for an instant refund.
Instantly receive your chauffeur’s name, mobile and vehicle info by email.
Receive an automated SMS letting you know when your chauffeur arrives.
Quickly reach us by phone or WhatsApp or iMessage 24hrs a day, for any issues.
Why should I provide my flight number?
Providing us with your flight number allows us to track your arrival and ensure your chauffeur arrives when you do.
If you forget to provide a flight number, please email us to add it to your booking.
Can I keep the vehicle after an airport transfer?
Full day bookings receive the benefit of a complimentary airport transfer. However, if you only booked an airport transfer, you will need to create a new booking to keep the vehicle.
Please note that while every effort will be made to keep the same driver and vehicle pairing, we may not be able to guarantee that due to preexisting bookings.
Which airports do you currently serve?
Currently we operate service in 14 airports across East and Southern Africa, namely:
Kenya: Nairobi (NBO)
Rwanda: Kigali (KGL)
South Africa: Cape Town (CPT), Durban (DUR) and Johannesburg (JNB)
Tanzania: Arusha (ARK), Dar es Salaam (DAR), Dodoma (DOD), Mbeya-Songwe (MBI), Moshi (QSI), Mwanza (MWZ), Kilimanjaro (JRO) and Zanzibar (ZNZ)
Uganda: Kampala (EBB).
New service locations are updated regularly. For updates, sign up for our mailing list.
How much luggage can I bring?
When booking online, you will see each vehicle’s maximum luggage and passenger allowance. We strongly ask you comply with these limits for your safety and optimal ride comfort.
If booking through phone or email, we urge that you ask before confirming your booking.
What are your waiting times?
Each airport pickup includes 60-minutes of waiting time. However, during this COVID-19 period, we have extended our waiting times to allow for different health and safety protocols that add delays.
If you notice extended delays upon arrival, we encourage you to contact your driver. For more information, visit our Terms and Conditions.
For regular trips, we provide 15-minutes complimentary waiting. We encourage you to contact the chauffeur in case of any delays, as he might not be able to extend the booking beyond the scheduled time.